Refund policy

At Woodwards Butchery, we take pride in delivering fresh, high‑quality meat products. Due to the perishable nature of our goods, we are unable to accept returns once an order has been delivered or collected.

Refunds
•     If an item is unavailable, we will issue a refund for that product before delivery.
•     If you receive an incorrect item or your order is missing a product, please contact us within 24 hours of delivery. We will arrange a refund or credit for the affected item.
•     Refunds are processed back to your original payment method.

Quality Concerns
If you believe there is a quality issue with your order, please contact us immediately. We may request a photo of the product to help us investigate. Refunds or credits will be provided at our discretion.

No Returns
For health and safety reasons, we cannot accept returns of meat products under any circumstances.